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Awards and Achievements

Elite Hotels aim to advance and broaden our skills base through training, identify opportunity to promote from within and enable every member to grow and develop their specific talents.

CATERER.COM PEOPLE AWARDS 2016 – THE GRAND HOTEL 
 
The Grand Hotel were recognised in the 2016 Caterer.com People Awards.  As another recognition of great commitment to people and development, The Grand Hotel finished in the top 53 of 152 hotels shortlisted.  
 
 
THE GRAND HOTEL NAMED AS ONE OF THE BEST HOSPITALITY EMPLOYERS IN THE UK - APRIL 2016
 
The Grand Hotel in Eastbourne has been named as one of the 20 Best Places to Work in Hospitality in the UK in an annual survey of employees across the industry.
 
Every year, people engagement specialist Purple Cubed and leading hospitality industry magazine The Caterer conducts a nationwide search to find the best employers in hospitality, as voted for by their own staff.
 
The Grand entered this year’s list at number 13, making it the highest-placed individual hotel in the south of England outside of London.
 
With 170 employees, The Grand is one of Eastbourne’s biggest hospitality employers. It has been awarded the title of one of the best places to work in hospitality for reducing its staff turnover from 20% to 16%, supporting development of in-house talent – demonstrated by 30 internal promotions in the past year – and introducing successful staff engagement initiatives. 
 
ELITE HOTELS NURTURING CHEFS FOR THE FUTURE
 
November 2013 was a month to celebrate at Elite Hotels with four of our apprentice chefs graduated from the Royal Academy of Culinary Arts.
 
Each year, we welcome a student apprentice in to the kitchens at each of the four hotels: The apprentices are then guided by the Head Chefs to prepare them for achieving their diplomas.
 
David Drohan (The Grand Hotel), Tom Grice (Tylney Hall) and Michael Cruickshank (Ashdown Park) graduated with a credit and merits respectively, while Oliver Miccoli, who was based at Luton Hoo Hotel, graduated with a distinction.
 
The graduation ceremony took place at Bournemouth College where the apprentices were enrolled.
 
Our Managing Director, Grame Bateman, commented: “We are very proud of all our apprentice chefs and would like to extend our warmest congratulations on their graduation.  We are sure they are all destined for bright futures.”
 
TYLNEY HALL EMPLOYEE TOPS MEETINGS AWARDS LIST
 
Tylney Hall Senior Events Co-ordinator Louise Searle was a finalist in the nationwide mia-List 2013, which recognises people working in the meetings and events industry.
 
Louise beat contenders from around the country and was named as one of the 25 people shortlisted for the annual top ten list organised by mia, the Meetings Industry Association. She has worked at the country house hotel at Rotherwick, near Hook, for nine years, originally joining as an events co-ordinator and being promoted to her current role two years ago.
 
The mia-List was created to recognise the ‘unsung heroes’ of the meetings industry who work behind the scenes to create successful events.

JENNY WINS ELITE HOTELS’ EMPLOYEE OF THE YEAR AWARD

Ashdown Park's breakfast and Fairways Lounge supervisor was selected from the four winners of the Employee of the Year title, at Ashdown Park and its sister hotels, the Grand in Eastbourne, Tylney Hall in Hampshire and Luton Hoo Hotel Golf & Spa in Bedfordshire. Jenny was presented with her prize, a Red Letter Day experience voucher, by Graeme Bateman, Managing Director of Elite Hotels.

Mr Bateman said: “Jenny is one of several employees who have been at Ashdown Park since the outset. Over the years she has made a big impression on guests and staff with her cheerful personality and warm welcome and played an enormous contribution to the success of the hotel in her job as breakfast and Fairway Lounge supervisor.

LUTON HOO GARDEN RESTORATION WINS TOP LANDSCAPE AWARD

Canterbury-based landscape architects and ecologists Lloyd Bore Ltd. worked in conjunction with Luton Hoo’s Head Gardener Keith Hersey and his team on the painstaking long-term project to reinstate the 1,065 acre estate’s magnificent parkland and gardens to their former glory.

The work was recognised when Keith and Lloyd Bore received the 2011 Landscape Institute Award at a ceremony held in London. The institute is the Royal Chartered organisation for landscape architects, and as a professional organisation and educational charity works to protect, conserve and enhance the environment for public benefit.

Keith Hersey has worked on the estate for more than 30 years. He came to Luton Hoo straight from agricultural college and began working on the farm that once formed part of the original family-owned estate. He became Head Gardener in 1993 and continued in the role when Elite Hotels purchased Luton Hoo.

CHEF’S RIGHT ROYAL TREAT REACHES NATIONAL COMPETITION FINALS

Sussex pastry chef Chris Dodds has reached the finals of a prestigious national competition with some sweet treats fit for a Queen – including a macaroon with a chocolate crown and a mini roll topped with ER in white chocolate. Chris, 24, who works at Ashdown Park Hotel & Country Club is one of only eight chefs from around the country to go through to the final stage of the pastry chef category in the Annual Awards for Excellence (AAE) run by the Academy of Culinary Arts.

“I have never entered this competition before so was really pleased to hear I had won the southern semi-finals and thrilled when I was told I had got a place in the finals,” Chris said. “I really enjoyed putting together the ideas for the jubilee tea as it was the opportunity to try and come up with something a bit different.”

GRAND ACHIEVEMENT FOR STUDENT CHEF

Talented apprentice chef Oliver Smith beat entrants from around the country to come second in the prestigious 2012 Master Chefs of Great Britain Young Chef of the Year competition. Oliver, mentored for the competition by Gerald Roser, Head Chef at the Grand Hotel’s Mirabelle Restaurant, was one of only six chefs selected for the finals and it was the first time he had ever entered a competition.

Chef Roser said: “Oliver has spent time working in the Mirabelle kitchen and I was very impressed with his aptitude and keenness to progress. I suggested he entered the competition for experience and he came up with all the recipes and put in a lot of his own time preparing for the event. He kept his cool in the cook-off and to be runner-up in such a big competition is a real credit to his hard work. He is a very talented young chef and this was a well-deserved success.”

LUTON HOO WINS TOP TOURISM AWARD TO COMPLETE ELITE HAT-TRICK

Luton Hoo Hotel, Golf & Spa won the award for the Most Outstanding Service, UK and Ireland, in the 2011 Condé Nast Johansens Annual Awards for Excellence.  The Condé Nast Johansens Awards for Excellence are made annually to properties worldwide that represent the finest standards and best value for money in luxury and independent accommodation. Readers of the Condé Nast guides, hotel guests and the Condé Nast Johansens inspection team all contributed towards the votes for the 2011 award.

Graeme Bateman said: “This is a tremendous accolade to the hotel and a testimony to Matthew Long and his team. Customer service is at the heart of what we do and members of staff strive very hard to provide the very best service and exceed guest expectations. This award is a tribute to their ongoing dedication."

20TH ANNIVERSARY AWARD FOR TYLNEY HALL GARDENERS

Tylney Hall has been presented with a commemorative trowel to celebrate the 20th anniversary of raising money for charity through the National Gardens Scheme (NGS). Head Gardener, Paul Tattersdill, and members of his team were presented with the award by Barbara Sykes, joint county organiser for the NGS in Hampshire. This year the country house hotel at Rotherwick, near Hook, celebrates its 25th anniversary as a hotel and Paul has worked there from the outset.

Paul said: “When I first came here tennis courts had been built on top of the Italian Garden. When we took them away we discovered the remains of the pool and from that we were able to rebuild the Victorian original. It has been an ongoing project and a fantastic one to be involved with. I am very grateful to my team for being so enthusiastic and hardworking and we love to share our work with visitors. Many people have visited the garden year after year through the NGS scheme and have seen the changes, and we are very proud to have supported the NGS for 20 years.”